Skip to end of metadata
Go to start of metadata

When you upgrade or renew your JIRA license, you will receive a new license key. You will need to update your JIRA server with the new license key.

(info) You can access your license key via

To update your JIRA license key:

  1. Log in to JIRA as a user with the 'JIRA System Administrators' global permission.
  2. Choose > System. Select License to view your existing JIRA license details.
    (tick) Keyboard shortcut: 'g' + 'g' + start typing 'license'
  3. Paste your new license into this box.
    (info) You can retrieve existing licenses or generate an evaluation one by clicking the 'My Account' link.
  4. Click the 'Add' button to update the JIRA installation with the new license.

Screenshot : License Details

Do you have a user-limited license?

If you have a user-limited license (such as a starter license), then the user limit of your license will be displayed on the 'License Details' page. This field is periodically refreshed, but you can retrieve the latest user limit by clicking the 'Refresh' button.

(info) Need more information about licensing or want to find out more about starter licenses? Please see the Licensing FAQ and Starter Licenses page.


Reducing your user count

You may want to reduce your user count in JIRA if you have exceeded your user count or if you want to change to a lower-tier license to reduce costs.

The recommended method for reducing your user count in JIRA is to remove users from all groups with the 'JIRA Users' global permission. This is described in the following knowledge base article: Unable to Create Issues Due to Exceeded License.

Alternatively, if you have connected JIRA to an LDAP directory, you may want configure JIRA to synchronise a subset of users from LDAP rather than all users. This is described in Reduce the number of users synchronised from LDAP to JIRA. However, this can be a complicated procedure and we recommend that you do not use this method unless necessary.

(warning) Note, if you exceed the user count allowed by your JIRA license, your users will not be able to create issues.